LonelyEscapes herein after called LonelyEscapes /LonelyEscapes trading as www.lonelyescapes.com website (same as "we" or “our” or “us”), respects and protects your right to privacy in relation to your use of this website. LonelyEscapes respects the privacy of each and every Medical Tourist, and regards the protection of all Medical Tourism Personal Information very seriously.
Therefore, and based on our selected philosophy on privacy, we at LonelyEscapes will at all times conduct our business with utmost sensitivity in an attempt to protect such information entrusted unto us in whatever form of communication possible released to us.
1. Data Collection and Use of Information
Once you as the Medical Tourist have registered with LonelyEscapes, your Personal Information, being the “data,” will be registered on LonelyEscapes system.
1.2 INTRODUCTION PROCESS:
On receipt of the Medical Tourist’s Personal Information accompanied by the request for specialized Medical Treatment will LonelyEscapes release the name of the Medical Tourist and the nature of Medical Treatment required.
Once the Medical Condition has been analysed by the Medical Practitioner LonelyEscapes will arrange an introductory meeting thru telephone , video conference or face to face meeting between the Medical Tourist and the Medical Practitioner.
Only after the Medical Tourist has scrutinized the Medical Practitioner’s Medical Prognosis, and agreed to Medical Treatment by the Medical Practitioner, will LonelyEscapes engage in facilitating the process of Medical Treatment.
LonelyEscapes will then engage the services of the appointed LonelyEscapes Service Providers, and release only the Personal Information required to conclude all Travel arrangements.
LonelyEscapesi will not intentionally gather any Personal Information nor enter into any relationship with any Medical Tourist who is under the age of 18. All such requests need be filed by the minor’s legal guardian.
Only once the guardian has given written consent will LonelyEscapes enter into an agreement with the minor subject to all correspondence between the minor and LonelyEscapes being copied to the guardian at all times.
1.3 Consumer (Registered and Non-Registered Users)
If you do not register as a member, then the information we collect from you is limited. We log your IP address to help diagnose problems with our server, administer our website and track usage statistics. Moreover, if you visited our site by clicking on a link or advertisement from another website, we also log that information. This helps us to maximize our internet exposure and to better understand the interests of our users. All of this information is collected and used only in the aggregate as website usage and overall visitor reports, but not in reports about individual visitors.
If you want to use or access some of the “members only” features and content, such as a Request for Information (RFI) or a Request for Quotation (RFQ) from a healthcare or medical tourism-related provider listed on our website, you are required to register as a member and to provide certain personal and non-personal information to us. Such information will include, but not be limited to, details such as your name, gender, address, country, age, contact details (including email address and telephone number) and relevant medical information. If you wish to use this service to contact specific healthcare and medical tourism-related providers of your choice, then you acknowledge that we may provide the information that you have sent through our website including any personal and non-personal information to those healthcare and medical tourism-related providers and you explicitly consent to such disclosures.
We use any personal information you provide us to identify you as a prospective patient, to process your request for medical services and/or medical offers and packages, to deliver relevant information about you to healthcare providers and to facilitate consultations with healthcare and medical tourism-related providers. We may also use your contact details, phone number and email address to contact you from time to time to update you as to progress in relation to your consultation with a healthcare provider and other matters concerning the services we provide. Your use of the website signifies your consent to us contacting you in this regard.
1.4 BROWSER DATA:
LonelyEscapes automatically receives and records all Personal Information on its server logs from the browser of a Medical Tourist, including the Medical Tourist’s IP address, cookie information, and the page requested.
Each Medical Tourist should be aware of the fact that visits to other web site vendors prior to entering the web site of LonelyEscapes might have resulted in such vendors placing Personal Information within a URL of the Medical Tourist during his visit to their website.LonelyEscapes has no control over such web sites. Accordingly, a subsequent web site that collects URL information may log some Personal Information of the Medical Tourist.
Once the Medical Tourist registers with LonelyEscapes selected “data” will be provided which includes an ID, a password, and an email address Notwithstanding, to combat online fraud, LonelyEscapes will record the IP address of the Medical Tourist when adding “data”. In addition, the Medical Tourist may be called upon by LonelyEscapes to provide the necessary Personal Information to process a credit card payment. Special instructions will be given by LonelyEscapes as and when and through which channel to part with such sensitive information.
It is hereby recorded that LonelyEscapes will not to engage nor participate neither permit any other vendors to display targeted adverts and other relevant information on the LonelyEscapes website.
LonelyEscapes is hereby permitted to disclose aggregate statistics such as information about the customer population in general terms, and about LonelyEscapes Data to advertisers or business partners for marketing purposes.
LonelyEscapes is hereby permitted to disclose only Personal Information to a Third Party Supplier who need provide Travel Arrangements, Accommodation, Transportation, Medical procedures, Post-operative Medical Recovery, and Recreational Recovery.
LonelyEscapes may disclose “data” if so required by way of a subpoena or other judicial or administrative order by law. LonelyEscapes will protect the safety of any individual or the general public.
LonelyEscapes will disclose to a third party an IP address if the law or a legal process so requires, and will protect the rights or property of LonelyEscapes, a Medical Tourist, and the general public.
Should LonelyEscapes which to undergo a change in ownership, or a merger with, acquisition by, or sale of assets to, another entity, then LonelyEscapes hereby reserves the right to assign its rights to the “data” it processes to a successor, purchaser, or separate entity..
Should the Medical Tourist be concerned about his “data” migrating to a new owner, such Medical Tourist need instruct LonelyEscapes in writing with a request that LonelyEscapes deactivate or delete such account from its database. LonelyEscapes is hereby permitted to disclose “data” to its employees that require such “data” to do their jobs.
LonelyEscapes is hereby permitted to release “data” to designated third parties to resolve or investigate abuse complaints. LonelyEscapes is hereby permitted to release “data” to its Internet Service Provider in an attempt to assist the ISP in blocking an abusive intruder or resolving a complaint regarding an abusive intruder.
1.5.1 INTERNATIONAL CUSTOMERS:
LonelyEscapes reserves the right to transmit or transfer Personal Information outside the resident jurisdiction of the Medical Tourist to its International subsidiaries across the borders.
Personal Information will be processed by LonelyEscapes in the country where it is collected as well as other countries where LonelyEscapes operates and where laws regarding processing of Personal Information may be less stringent.
1.6 SECURING DATA:
LonelyEscapes will employ highly advanced security measures to protect the “data” under its control. All “data” received by LonelyEscapes is safe, secure, and available only to LonelyEscapes, and those to whom LonelyEscapes grants permissions. In addition, the LonelyEscapes web site is hosted in a secure server environment that uses a firewall and other advanced security measures to prevent interference or access from outside intruders.
1.7 USERNAME AND PASSWORD:
After the Registration process is concluded will LonelyEscapes provide the Medical Tourist with a username and password. It remains the responsibility of each Medical Tourist to maintain the confidentiality and security of his password.
1.8 DATA UPDATING AND REMOVAL:
The Medical Tourist reserves the right to call upon LonelyEscapes to correct or update “data” submitted to LonelyEscapes, by requesting such service in writing. The Medical Tourist also reserves the right to request in writing the removal of all “data” from the active database of LonelyEscapes. Notwithstanding, LonelyEscapes reserves the right to retain the Medical Tourist’s “data” in its backup files and archives as prescribed by law for a period not exceeding 20 years.
2. Communication With You
We may also use your personal and business information to periodically contact you with news or important information from our website We may provide you with additional information or invitations related to your membership or to the our website community, and to request your feedback on our website.
From time to time, we may request information from you through surveys. Participation in these surveys is completely voluntary and therefore you have a choice as to whether or not to provide this information. The requested information typically includes contact information (such as name and mailing address), and demographic information (such as postal code). Survey information will be used for purposes of monitoring or improving the use of and satisfaction with our website.
3. Use of Your Personal Information by Third Parties
4. Compliance with Law Enforcement
although we make every effort to protect your privacy, we may be required by law to disclose information you have provided. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate. This may be in response to claims and legal process (including but not limited to subpoenas), to protect the property and the rights of our company or a third party, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, an illegal, unethical or legally actionable activity.
7. Governing Law and Jurisdiction
7.1 UNAUTHORISED USE
Any unauthorised use of LonelyEscapes information systems will be considered a violation as per Law of Union Of India
7.2 INTERCEPT AND MONITOR:
LonelyEscapes reserves the right to intercept, monitor, block, filter, read, delete, and disclose any communication over its information system.
LonelyEscapes is not responsible for, nor gives any warranties; neither does LonelyEscapes make any representations in respect of the privacy policies or practices of any third party web sites.