Changes in transportation costs, including the cost of fuel, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports and exchange rates mean that the price of your Holiday may change after you have booked. However there will be no change within 20 days of your departure.
If this means that you have to pay an increase of more than 8% of the price of your Holiday (excludng insurance premiums and any amendment charges), you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality, you will not have to pay more but, if it is of lower quality, you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the date we send to you confirmation of the increase. Should the price of your Holiday go down because of the changes mentioned above, then any refund due will be paid to you. However, please note that travel arrangements for your Holiday are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.
Before you book, please discuss your choice of resort, accommodation and transport with our reservations staff to make sure it will be suitable for you and the people you will be travelling with. The person who signs the booking form or completes the booking online or by telephone is the ‘lead name’. He or she must be 18 years of age or over at the time of booking. If you are under 18 at the time of booking and wish to travel without an adult accompanying you, we will only allow you to travel subject to the following conditions. If at the time of departure you are 16 or 17 or are 17 when travelling on an “Escapades” branded holiday, you must provide written authority from your parent or legal guardian who must sign the booking form. We reserve the right to require the parent/guardian to produce a copy of their passport showing their name and signature or such other identification evidence as we may reasonably require. Written permission from a parent/ guardian cannot be accepted unless their signature can be verified. On signing the booking form, a contract between your parent/guardian and us is in place. An adult of 18 years or over must accompany you if you are under 16 years of age on your departure date. The lead name is responsible for payment of the total booking price, including any insurance premiums and subsequent cancellation or amendment charges that may be payable. He or she also agrees to provide accurate and full information to the remainder of the travelling party in relation to the booking, including any changes thereto and confirms that all the other members of the party, including any that may be added at a later date, agree to be bound by these conditions, and all other information in the relevant brochure and on our websites (as applicable).
If you have a special request for anything that is not automatically part of your Holiday, please check when you book your Holiday and we will pass this information on to the suppliers we work with. Any note of your request from us simply confirms we have received it and does not guarantee that we, or the relevant supplier, can meet with your request. Where possible they will try to help you, but we cannot guarantee any request unless we expressly confirm in writing that the request will be met. We must emphasise that verbal confirmations of special requests cannot be taken as a guarantee that they will be met e.g. special meal types on flights. We will not pay compensation for failing to meet a special request that we have not confirmed separately in writing. Flight times stated at the time of booking may be subject to change. Also, additional stopovers may be added to your flight. If these changes occur, we do not accept any responsibility for flight connections.
Once you have booked, we will issue an ATOL Certificate and/or a confirmation invoice setting out the Holiday details and price. The booking takes place and the contract is made when we issue the ATOL Certificate and/or confirmation invoice. Please check the details on your ATOL Certificate and/or invoice carefully. If you have any questions, or anything does not appear to be right, you must contact our reservations staff or your travel agent immediately. You must pay particular attention to the date your final payment is due as we may cancel your Holiday if you do not make your final payment on time. If we do this, we will keep your deposit. If we extend the period for you to pay the final payment at your request, and you still fail to pay or cancel your booking, the cancellation charges will be increased in accordance with the scale and ‘Exception’ set out in the section titled ‘Cancellation By You’. If you fail to make payment of any sums when due then, without prejudice to our rights to cancel your booking and/or impose cancellation charges, we reserve the right to charge a further £2 administration fee for every reminder that we send to you requiring payment and, for the avoidance of doubt, this administration fee will be in addition to any other charges due us in accordance to the section “Cancellation by You”, for example if we agree to extend the due date for any payment due to us.
You must take out adequate travel insurance suitable for your needs before you travel. We cannot be responsible for any costs incurred as a result of you failing to do so. For your own peace of mind, the insurance should cover you if you have to cancel your arrangements, or for any emergencies such as illness or injury that arise while you are away (including the costs of repatriation).
You must provide us with full details of any existing medical condition or disability that may affect your travel arrangements (including, in particular, any accommodation requirements) at the time of your booking. If in our reasonable opinion your chosen travel arrangements are not suitable for your medical problem or disability or you are not travelling with someone who can provide all assistance you may reasonably require, we have the right to refuse to accept the booking. If you do not give us full details of your medical problem including any allergies and dietary requirements or disability we can also cancel the booking when we find out full details if in our reasonable opinion, the travel arrangements are not suitable or you are not travelling with someone who can provide all assistance reasonably required. If we cancel your booking as a result of this, the cancellation charges set out in the section entitled „Cancellation By You“ will apply.
Our third party suppliers have their own booking conditions and conditions of carriage, and you will be bound by these, so far as the relevant supplier is concerned. Our suppliers’ conditions will also apply to your contract with us, and in the event of any conflict between the suppliers’ conditions and our conditions, the suppliers’ conditions will prevail, save to the extent that any term in the suppliers’ conditions is deemed to be invalid or unenforceable, in which event our conditions will prevail. Some of our suppliers’ conditions may limit or exclude liability on the part of the relevant supplier, and, by virtue of their application to your contract with us, may also limit or exclude our liability to you, and they are often subject to international conventions. You can obtain copies of the relevant conditions from us upon request.
If you want to change your Holiday arrangements in any way, we will try to help you, although we cannot guarantee that we will always be able to do this as changes are subject to availability at the time. Please note that typically changes to scheduled flight tickets are very restrictive. Where we can make a change, we will charge for any additional services, facilities, or other items changed, at the price which applies on the day the change is made. In addition, we will also apply charges for each person on the booking and for each item you want to change as shown in the table below. Any booking discount you may have received at the time the original booking was made may be altered or reduced whenever changes are made. If you have paid supplements for accommodation and the number of people in your accommodation changes, you may have to pay extra and may lose any free or reduced infant and child places or any free group places. Please note that any change to your departure date, airport, transport, destination, accommodation, or length of stay has to apply to all members of your booking.
You may not change a holiday chosen from our brochures/websites to special offer holiday such as those featured in promotional publications, or to a ‘Late Holiday’ (see section ‘Late Holiday Bookings’), without incurring cancellation charges. Such a change would necessitate the cancellation of your existing arrangements subject to our cancellation charges shown and the re-booking of new arrangements at the price applying on the day the booking is made. We will not be able to amend the details of a ‘Late Holiday’ (see section ‘Late Holiday Bookings’ for definition), unless you are prevented from proceeding with your Late Holiday for reasons beyond your control, and not simply due to a change of mind. Cancellation charges apply to all amendments to holidays of these types. See section ‘Cancellation by You’ for more information.
When we refer to ‘Optional Extras’, we mean anything you choose to add to your booking that is additional to the inclusive transport and accommodation arrangements you book, for example car hire, weddings or park tickets. If you cancel any Optional Extras for which there is a cost, we will apply the charges above. If you cancel any travel insurance, your premium may not be refunded, as cover under the policy will already have begun.
If you or any member of your party is prevented from travelling, that person may transfer their place to someone else subject to the folllowing conditions:
Any change, which is not deemed to be significant as outlined in the section titled ‘Changes Made By Us Before Travel’, will be classed as a minor change. We will endeavour to tell you about a minor change before you travel, however, we will not pay compensation as a result of this change. The flights we offer are operated by a range of scheduled or charter airlines, using wide or narrow body jet aircraft. We are required to inform you of the identity of the airline operating your flight. However, in occasions it may not be possible at the time of booking to specify the airline or type of aircraft and we will provide the information as soon as it is available. In occasions, it will be necessary to change the operating airline and, as a consequence, flight times may vary. We reserve the right to change operating airlines or aircraft types at any time and those types of changes will not constitute a major change. We will strive to notify you of any alterations as soon as possible, however if there is a last minute alteration, this will be notified to you in all cases at check-in or at the boarding gate.
You have the right to cancel your Holiday before departure without paying a cancellation charge in the event of “unavoidable and extraordinary circumstances” occurring at your Holiday destination or its immediate vicinity and which signifcantly affects the performance of the Holiday or which signficantly affects transport arrangements to the destination. In these circumstances, we shall provide you with a full refund of the monies you have paid but we will not be liable to pay you any compensation. For the purposes of this clause, examples of “unavoidable and extraordinary circumstances” include warfare, acts of terrorism, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to your destination.
We can cancel your Holiday and any other holiday we operate. On rare occasions, we may need to cancel your Holiday if there is insufficient demand for your particular Holiday. If we have to cancel your Holiday for any particular reason, we will tell you as soon as is reasonably possible. In these circumstances, we will, if we are able to do so, offer you an alternative holiday of equivalent or closely similar standard and price at no extra cost, or a less expensive holiday, in which case we will refund the difference in price. If you do not wish to take the alternative we offer you, you can choose another offered for sale by us and pay, or receive a full refund of, any price difference. Or, if you prefer, you can receive a full refund of any money you have paid to us, except for any amendment charges. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. However, we will not cancel your Holiday within 10 weeks of departure except if we are forced to do so because of unusual circumstances we could not have foreseen where we could not avoid the results of those circumstances even after taking all reasonable care (see ‘Circumstances Beyond Our Control’ above). No compensation will be payable in these circumstances, whenever they happen, and we will only have to offer you the above choices. We reserve the right to cancel your holiday if the outstanding balance is not paid within the due date (80 days before your travel date). If you fail to make payment of any sums when due then, without prejudice to our rights to cancel your booking and/or impose cancellation charges, we reserve the right to charge a further £2 administration fee for every reminder that we send to you requiring payment and, for the avoidance of doubt, this administration fee will be in addition to any other charges due us in accordance to the section “Cancellation by You”, for example if we agree to extend the due date for any payment due to us. Where we are constrained to cancel your Holiday by virtue of the number of persons enrolled for the Package being smaller than the minimum number stated in the booking, we will not cancel your Holiday any later than the number of days specified below from the date your Holiday is due to commence:
Except for when stated differently in these conditions, we cannot pay any compensation, reimburse expenses, or cover losses for any amount or otherwise accept responsibility if, as a result of circumstances beyond our control, we have to change your Holiday after booking, or we, or our suppliers, cannot supply your Holiday, as we, or they, had agreed, or you suffer any loss or damage of any description. When we refer to circumstances beyond our control, we mean any event that we, or the supplier in question, could not foresee or avoid, even after taking all reasonable care. Such circumstances will usually include, but are not limited to, war, threat of war, airport closures, epidemic, natural or nuclear disaster, terrorist activity, civil unrest, industrial dispute, bad weather (actual or threatened), change to Foreign Office advice to advise against travel to destination and significant building work ongoing outside of your accommodation (such as resort development).
Delays sometimes occur. We work closely with the airlines and overseas offices to make sure any delay is as short as possible. When a delay occurs we will try to make sure refreshments or meals are provided when appropriate. We will not do this ourselves as such arrangements for this will normally be the responsibility of the airline. For more information on flight delays see the section titled ‘Our Liability to You’. If you have purchased our recommended travel insurance, or a comparable policy, you should be covered for long delays.
When you travel by air or by sea, your journey may be subject to certain international conventions such as the Warsaw Convention, Montreal Convention or Athens convention. You agree that the transport company’s own Conditions of Carriage will apply to you on that journey. When arranging this transportation for you, we rely on the terms and conditions contained within these international conventions and those ‘Conditions of Carriage’. You acknowledge that all of these terms and conditions form part of your contract with us as well as the transport company. You can ask us to provide you with a copy of any of the conditions applicable to your journey. These may limit or exclude liability, especially in respect of lost or delayed baggage.
Air Carriers are required to provide you a notice pursuant Article 6(1) of EC regulation no 889/2002. The notice is below and it complies with EC Regulation (EC) no.889/2002. Approximate conversions from Special Drawing Rights (SDRs) to other currencies are provided as a guide only and will be subject to fluctuation. Please note that EC Regulation 889/2002 provides that this summary cannot be used as a basis for a claim for compensation, or as a basis to interpret the provisions of that Regulation or the Montreal Convention.
This information notice summarises the liability rules applied by air carriers as required by Community legislation and the Montreal Convention in relation to carriage to, from or within the Community.
There are no financial limits to our liability for passenger injury or death. For damages up to 113 100 SDRs (approximately EUR127 000 Euros/ £106 000) the air carrier cannot contest claims for compensation. Above that amount, the air carrier can defend itself against a claim by proving that it was not negligent or otherwise at fault.
If a passenger is killed or injured, the air carrier must make an advance payment to cover immediate economic needs, within 15 days from the identification of the person entitled to compensation. In the event of death, this advance payment will be not less than 16 000 SDRs (approximately EUR18 000/ £15 000).
In the case of passenger delay, the air carrier is liable for damage unless it took all necessary measures to avoid the damage or it was impossible to take such measures. Where the Montreal Convention applies, the liability for passenger delay is be limited to 4 694 SDRs (approximately EUR5 000/ £4 000).
In case of baggage delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for baggage delay is limited to 1 131 SDRs (approximately EUR1 200/ £1 000).
The air carrier’s liability for loss or damage to baggage, including damage caused by delay, is limited to 1 131 SDRs (approximately EUR1 200/ £1 000), unless the passenger proves that the damage resulted from an act or omission by the carrier or its agents, done with intent to cause damages or recklessly with knowledge that damage would probably result. The air carrier shall not be liable for damages caused by baggage delay if it proves that it took all reasonable measures to avoid the damages or it was impossible for it to take such measures. In the case of checked baggage, it is liable even if not at fault, unless the baggage was defective. In the case of unchecked baggage, the carrier is liable only if at fault.
A passenger can benefit from a higher liability limit by making a special declaration at the latest at check-in and by paying a supplementary fee.
If the baggage is damaged, delayed, lost or destroyed, the passenger must write and complain to the air carrier as soon as possible. In the case of damage to checked baggage, the passenger must write and complain within seven days, and in the case of delay within 21 days, in both cases from the date on which the baggage was placed at the passenger’s disposal.
If the air carrier actually performing the flight is not the same as the contracting air carrier, the passenger has the right to address a complaint or to make a claim for damages against either. If the name or code of an air carrier is indicated on the ticket for a particular flight that air carrier is the contracting air carrier for that flight.
Any action in court to claim damages must be brought within 2 years from the date of arrival of the aircraft or from the date on which the aircraft ought to have arrived.
The basis for the rules described above is the Montreal Convention of 29 May 1999, which is implemented in the Community by Regulation (EC) No 2027/97 (as amended by Regulation (EC) No. 889/2002 and national legislation of the Members States. For claims made in jurisdictions where these provisions are not in force, the Warsaw convention of 1929 (and any amendments to it that may be applicable) may apply and may limit the liability of air carriers for death or personal injury and in respect of loss of or damage to baggage. Neither we nor any third partly providing transportation shall be responsible for medicines, valuables such as camera, cash, jewellery etc., packed in checked-in baggage. Certain airlines offer a special insurance for objects that are especially liable to be stolen. In such cases, a special declaration should be made directly to the airline at the time of checkin. We will refer you to the document entitled “Conditions of Contract and other important notices”
We want all our customers to have an enjoyable, carefree holiday. But you must remember that you are responsible for your actions and the effect they may have on others. If we, or another person in authority, believe:
we may end your Holiday and terminate your contract. You and your travelling party will be prevented from using your booked accommodation, flight, other transportation and any other travel arrangements forming part of your booking and we will not be liable for any refund, compensation or any other costs you have to pay. Alternatively at our discretion, you may be permitted to continue with your Holiday but may have additional terms of carriage imposed upon you. In addition to the above and the effect your actions may have on others, you must particularly also bear in mind that you are responsible for your safety, and that you are responsible for the condition of the property you occupy.
We are not responsible for any accidents which occur in or around swimming pools due to your inappropriate or irresponsible behaviour, or for any accidents which occur anywhere on properties because of glass, china or the like which you have broken and/ or have left in a way in which injury can result.
We expect that you will enjoy your Holiday with us. We appreciate that you may drink alcohol as part of your enjoyment. You must, however, do so responsibly and we will have no liability to you for any injury, loss or damage you suffer as a result of your judgment being impaired wholly or partly by alcohol.
We will hold you and the members of your travelling party jointly and individually liable for any damage to the accommodation, furniture, apparatus or other materials located within the accommodation, together with any legal costs we incur in pursuing a claim. It is your duty to report any breakages, defects or damage to an appropriate person immediately. If your behaviour or the behaviour of any members of your travelling party causes any aircraft or other form of transportation to be diverted we and/or the carrier will hold you and those members jointly and individually liable for all costs incurred as a result of that diversion. We cannot accept liability for the behaviour of others in your accommodation, flight or other transportation, or for any facilities/services withdrawn as a result of their action.
The passport and visa requirements of yourself and your party, together with any other immigration requirements, are your responsibility and you should check these with the relevant embassies and/or consulates prior to travel. We do not accept any responsibility if you cannot travel if you have not complied with the relevant requirements in force prior to and at the time of travel.
It is also your responsibility to check all compulsory and recommended health requirements, including vaccinations, prior to travel and to ensure that you are in receipt of all and any necessary vaccination certificates and other health documentation. The costs of obtaining any such documentation are your responsibility and we are unable to accept any responsibility or liability if your travel arrangements are affected as a result of the failure to do so by yourself or any member of your party.
We aim to provide the best holiday possible. However, if you are not satisfied. please complain as soon as possible to the relevant person (for example, the accommodation management or transport supplier). If they cannot help, you must tell your Holiday Representative or our Local Agent and we will do everything reasonably possible to sort the problem out. If you are still not satisfied, ask your Holiday Representative for a Customer Relations Report Form. If you do not have the services of a Representative, or they are not available, you must contact our UK Duty Office (on the number shown on your travel documentation) straight away.
When you get back home, send a letter (and where possible, enclose your completed Customer Relations Report Form) to our offices in the UK within 28 days of returning home. If you have special needs that prevent you from writing to us then, where possible, we will accept details of your complaint over the telephone. For complaints arising from sheduled airlines, we will act as a liaison between you and the airline to try to assist in resolving the problem. If we cannot help and you wish to take matters further, you must contact the airline directly.